Warranty

Kaces is dedicated to producing high quality instrument bags and accessories, and warrants that all components and workmanship will be free of any defects in materials or construction for 1 year from date of purchase, with proof of purchase. All Polyfoam band and orchestra cases are warrantied for a period of 6 years. This limited warranty does not cover defects created by improper usage, or units that have been purposefully or accidentally disassembled and does not cover parts that become defective due to mishandling.

This warranty entitles the original owner to repair or replacement of the product, or replacement with a comparable product of similar value, at our discretion. This warranty is limited to Kaces products only and excludes loss of personal property, accidental damage, misuse, or normal wear and tear. This warranty does not cover moving parts such as zippers, which are subject to regular use and abuse, unless this is deemed to be a defect in manufacture, at the discretion of Kaces.

To protect your warranty and enable Kaces to serve you better, please complete our product registration form.

Click here to register your Kaces purchase

If you have any questions about our warranty, please contact our customer service department at

 

1-800-950-1095.